What are the delivery charges for orders from the online shop?
All orders made within Australia have an $8.00 flat rate shipping.
All orders over $100 receive FREE shipping Australia wide.
Which payment methods are acceptable in the online shop?
All transactions are processed in Australian Dollars
Supplements Online accepts a Bank Transfer or Credit Card which is processed securely by Square Payments which is an extremely safe payment method. We do not see or hold any Credit Card details.
When purchasing from Supplement Manufacturers Australia, card details are transmitted through a secure server. Card data is not hosted by Supplement Manufacturers Australia and no card details are held after processing.
We accept Visa, Mastercard and AMEX with zero fees.
All credit card payments will show on your credit card statement as Supplement Manufacturers Australia Pty Ltd.
How long will delivery take?
We ship using Australia post or courier, depending on order size and destination. please allow 2-7 business days for delivery, however most deliveries will be overnight. All orders received by 12pm will be shipped same day.
How secure is the shopping in online shop? is my data protected
We have full SSL certification of our site. No information is given or sold to any 3rd party company.
What exactly happens after ordering?
Once your order is shipped, a tracking number will be added to your order notes in your account.
Do I receive an Invoice for my order?
Invoices can be printed from your account.
Do you ship internationally?
Yes we do, we offer worldwide shipping. On checkout, shipping options will be offered from sea mail to express shipping.
Where are your products manufactured?
We produce all our products in our own fully licenced manufacturing facility based in NSW Australia using local and imported ingredients. We hold NSW dairy processing licence, HACCP, GMP and export licences.
All our ingredients are sourced from reliable suppliers and we only use pharmaceutical grade ingredients.